Justin Young
3 years ago
First time home buyer, and they were fantastic. Kate was so informative and answered all my dumb questions. I feel so blessed. Thank you!
Jake Gonyea
3 years ago
I can not say enough about how amazing Kate and her team is! I have purchased two homes with her team, and every step of the way her and her team are there for anything I need. Kate will make sure to get you THE best possible rate, answer any questions you may have, make the home buying process seamless, and make you feel confident in your purchase. I cannot recommend her enough. 100/10! Rest assured that this is the team to choose on your home buying journey.
Alice Beattie
3 years ago
Leigh and Kara were so helpful to us as first time buyers! Super responsive, flexible and friendly. Highly recommend!
Benjamin Amsel
3 years ago
Kate and Taylor were great every step of the way. Throughout the process, they were always available to answer any questions I had.
Bruce Fraser
3 years ago
Awesome experience, would highly recommend this Group for experienced professional services.
Crispin Blogs
3 years ago
Diane Lewis
3 years ago
I would recommend North Star mortgage group to anyone they're great to work with Brendan is wonderful
Magnifique
3 years ago
Brendan is always a pleasure to work with. Brendan makes the toughest loans magically look like a piece of cake and is always making himself available to his realtor partners and his clients! I really appreciate his work ethic and look forward to working with him on our next transaction
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Duncan McDougall
3 years ago
I cannot imagine a better way to purchase our first home. Kate at Northstar gave us impeccable advice/service and made us feel like we were the only clients she had. We will forever recommend Northstar to all our friends and coworkers! Thank you so much!!
Haley Beaulieu
3 years ago
Leigh and her team were AMAZING! They were very responsive to any questions that we had and as first time home buyers, we had a TON! If you are looking into getting a mortgage reach out to Northstar and support local!!
Brys Scotland
3 years ago
Kate and her team were amazing. They answered all of my questions promptly, explored different loan options and the best rates, and worked to get us to close on time. Thank you so much!
Katrina Duffin
3 years ago
I hope Leigh learns from our experience. It started out delightfully and we had several problems that did NOT relate to Northstar Mortgage Group. That being said it was a NIGHTMARE to close. They assured us that we could close by a certain date and time, they only reviewed our documents the day before, so when they found problems it delayed everything even though we had scheduled movers and such for the closing time we were assured could happen. They couldn't be bothered to show up to closing and only let us know our closing costs 35 minutes before we were set to close. I truly hope no one EVER has the same experience that my husband and I had. I also hope that Leigh has learned several things, not only about how to properly do this job, but also to not write checks with their mouth that they cannot cash.
Nick Altmann
3 years ago
I'm so happy we went with Leigh and Northstar Mortgage for our mortgage. I couldn't recommend the Northstar team enough.
Leigh and the crew were so fast with getting everything done, it was amazing. They were a huge help along the way. Leigh was willing to jump on a call or answer any questions we had as first time home buyers. We felt extremely supported and informed throughout the entire process.
I really believe we were able to close on our dream home because everyone at Northstar was so fast and precise with getting everything done.
Thierry Irambona
3 years ago
Thank you, Brendan Fontaine. It was not easy, but you did it. My family and I have our home. Much appreciated.
samantha medlin
3 years ago
Leigh is excellent to worth with, she is always there to answer my questions. For someone like me who does know much about the buying and construction process it has been really smooth to have someone so knowledgeable. Very happy with my choice!
R Tho
3 years ago
Katrina and her team was amazing
They answered all our question in a timely fashion. Their professionals with your needs being met. I would recommend them.if your looking to purchase a home
Thank you for all of your support and help.
David Bullard
3 years ago
Great experience working with this group. They’re exceptionally responsive and were there for us every step of the way. Highly recommend.
Brandon Fearon
3 years ago
Kate was amazing. As a first time buyer I was apprehensive about the process. She was always available to answer questions and closed my loan in under 3 weeks. I would definitely recommend her to anyone looking for a local lender!
Lauren Atkinson
3 years ago
Leigh and the Northstar team were super responsive, even helping answer many questions before we were under contract. They were quick and worked with us on creative options that were best for us and our situation. Highly recommend this team!
zainab alrammahi
3 years ago
Love the work with this team amazing experience. Very recommended
Jayden Gilbert
3 years ago
Leigh was super helpful! Would 10/10 recommend Northstar for first time homebuyers!
Evelina Forte
3 years ago
Leigh and her team were incredible partners in the homebuying journey. I would absolutely recommend her and her team, who were able to get us from submission to clear-to-close in under 7 days. She is super knowledgeable and responsive! When rates drop, we are definitely going to use Leigh to refi, too.
Peformance Motorsports
3 years ago
Super smooth transaction with the team at Northstar. Will continue to do business with them!
Douglas Doherty
3 years ago
Kate and her team at Northstar Mortgage made the construction loan process a breeze. They took the time to explain everything in detail and had everything ready for the closing with no surprises. Highly recommend across the board.
Matthew Deveaux
3 years ago
Northstar Mortgage Group helped me purchase my first home, specifically Kate DiBiase and her team. Not having gone through this process before, they were super helpful throughout. I could not be happier with my outcome. I highly recommend using Northstar Mortgage Group for all of your needs.
Kara Fletcher Woolverton
3 years ago
The Northstar Mortgage team and Kate in particular made my home purchase seamless. No one could believe how quickly they got everything in place so that we could have an early closing. Kate made herself available at all hours to answer my many questions and to take phone calls when I needed more understanding and explanation. She is incredibly knowledgeable, patient and could explain things in terms that made sense to me. She was so supportive through this year and a half long search and truly had my best interests at heart. She sincerely wanted me to find the right place in this crazy market and when I did she went full speed ahead and made the final push with the closing an easy process. Grateful our paths crossed. I would highly recommend Kate and her team!
Adam Parent
3 years ago
Thank you Kate for all you have done for me personally and all my clients. You truly are an expert in your field.
Jayne Cahill
3 years ago
Never dreamed how simple purchasing a home could be. Northstar Mortgage made the process so simple. Leigh Gagnon and her team are like a well-oiled machine. Can't thank them enough for helping to make dreams come true!
Jamie Kowalski
3 years ago
Such a great experience! Buying a home and going through the process is so overwhelming, even when you think you have everything all together! Danielle was referred to me by a friend, and I will be sending all that I know to this firm!
Nicholas Bellomy
3 years ago
Northstar Mortgage and Leigh Gagnon were absolutely invaluable in advising my wife and I in the process of purchasing a home and moving to Maine from out-of-state. They also were great in advising my elderly parents on various mortgage options for their own home. 100% recommend!
Rychel Gibson
3 years ago
Northstar was fantastic to work with. They were able to work with multiple financing options and even tried to get our buyers out of a jam when their financing fell through. Prompt, professional, and incredibly helpful through the process.
Amanda Arsenault
3 years ago
I never expected everything to work out so smoothly! You hear lots of horror stories about buying a house but Brian and Kara Gagnon were there every step of the way and were very attentive. I would definitely recommend to friends and family.
Andrew Mitofsky
3 years ago
Kate and her team made the buying process unbelievably easy and straightforward and helped us close in just over a month! They always quickly answered questions and provided routine updates on where we were in the process. So glad we used Northstar Mortgage Group and are very appreciative of how helpful they were each step of the way.
Amanda Lynn
3 years ago
Leigh really made the mortgage lending process so smooth and seamless. I highly recommend Northstar to anyone looking to buy. It truly was the best first time home buying experience!
megan hoitt
3 years ago
we had a great experience with Kate and NorthStar they made things go smoothly and always responded when we had questions, or were just freaking out for no good reason. i feel like we got a good deal and will most likely recommend them to anyone needing a mortgage.
Jennifer McCarthy
3 years ago
Northstar Mortgage Group was such a pleasure to deal with. Leigh and her team were patient, professional, pleasant and right on top of any changes that occurred. Such a good feeling to know that I could call or text with any question that arose, and it would be greeted with an answer or an extension of help if needed. Closing on two houses at the same time was complicated, but Leigh stepped right in and allayed any questions or trepidations we had. I highly recommend Leigh and Northstar Mortgage and can’t thank them enough!!!
Kendra Jones
3 years ago
Brian and Kara are an excellent duo! They were an invaluable part of the home buying process, going above and beyond to ensure we closed on time and at the best possible rate. Brian and Kara were incredibly friendly and informative over the phone and always responded in a timely manner over email. We can't recommend them highly enough!
Kelly Hilton
3 years ago
Eric Nkinzingabo
3 years ago
Kate at Northstar Mortgage embodies professionalism and commitment to her clients. She uses a human centered approach to your requests and explains small details which to first time homeowners are critical in the whole process. She listens and cares. She is not biased by your race, or social status. We were able to close in less than a week. Choose well your lender, choose Northstar Mortgage.
Marissa Oketayot
3 years ago
We could not be happier with our experience with Northstar Mortgage. Kate was incredibly patient, helpful, thoughtful, and kind throughout the process (it was our first mortgage so we sure had a lot of questions and things to learn!). It felt like an effortless experience moving through all the pieces of the mortgage process with Kate, especially knowing that we were working with someone local that we could (and did) meet face to face with. The process felt much warmer and softer than working with a traditional big bank or national mortgage company. We wanted to feel like we were not just a number or name but our story, dreams, and goals (especially around multi-family properties) were understood and that Northstar was part of our team - and this was the case. We hope to continue to work with Northstar as we plan out and one day move forward with our dreams for our next property.
Zach Hoag
3 years ago
Kate at Northstar was so wonderful to work with when purchasing our forever home in Maine! She made the process feel seamless and was incredibly kind, responsive, and reassuring through it all. Thank you Kate!!
Jeremy Evans
3 years ago
Man. When I met Brian and Kara I was in a tight situation and they were able to help me out tremendously, and fast I'm forever grateful and will send anyone and everyone who's looking to buy a house or land, these guys actually care Def a one in a million crew
Raven Scarborough
3 years ago
Working with Leigh and Kara made the buying process such a breeze. They both were so responsive and helpful with anything and everything we needed. Can’t recommend them enough!
Rob Wright
3 years ago
My wife and I worked with Haley McGovern to purchase our home. I cannot say enough positive things about Haley! From the very beginning of the process, Haley was super responsive and made sure that we understand everything that was happening every step of the way! It did not matter what time of the day or night that we emailed Haley, she responded quickly and always had the answers. Haley is a true professional and we could not have asked for a better experience! If you are in the market for someone to assist you with your purchasing or refinancing needs, you will not find anyone better than Haley McGovern!!!
Jenny Gluvna
3 years ago
We worked with Kate and to say she’s the best is an understatement. She was kind, responsive, and incredibly good at her job! Would recommend Northstar to everyone
Andrew Worth
3 years ago
Kate and her team were absolutely amazing every step of the way for my family. From pre-approval to closing day. Kate went what we feel was above and beyond in helping us find a new insurance company the day before closing! Couldn’t thank the Northstar team enough!
Sean Luscomb
3 years ago
Brian and Kara are probably the best team a new home buyer could ever ask for. All of my concerns were resolved immediately and a lot of that involves work behind the scenes from them. It truly felt like I was being provided white glove service. Brian spent several hours on the phone with me at various points to go over everything and his deep understanding of the process was very calming in a tumultuous process.
Thank you for everything and I would completely 100% recommend their services to anyone needing to furnish a loan.
Margaret Orr
3 years ago
It was a great journey working with you guys and I appreciate everything that they have done.i will surely recommend any one who needs this type of service ,it was a successful journey and a great destination thank you guys .
Jessica Perez
3 years ago
Kate and the northstar team was recommended to us in buying our first house, and they did not disappoint! They made the process incredibly easy to navigate even in a less than ideal market. Communication was always reliable, they are patient, and willing to answer any question. Will be only recommending this Team!
Sarah Clement
3 years ago
My experience with Northstar (and specifically Kate DiBiase) could not have been better. Kate is truly one of a kind. She is incredibly professional, efficient, and is for sure one of the hardest workers I've ever met. Kate is super approachable and incredibly responsive. I was blown away with my experience with Kate & her team. Could not say enough great things!!
Trina Fraser
3 years ago
Leigh and Kara were outstanding in assisting us with the purchase of our new Maine home. Their prompt responses to all of our concerns were appreciated. These ladies know what they are doing!! True professionalism at its best.
Christopher Rowley
3 years ago
Just finalized and bought my first home with the help of Northstar Mortgage! My realtor recommended the Northstar Mortgage Group and I am very thankful for that. They were very personable and I felt they truly cared about me. They were available for any questions I had and made it known that they will continue to be there for me from here on out.
Christopher Bird
3 years ago
Leigh and her team were so great to work with. They were super responsive to emails, calls, and texts, and helped us through every step of the process as first-time home buyers. Northstar was able to get us pre-approval letters very quickly to include with offers, and their ability to quickly close on a mortgage helped make us competitive and ultimately, helped us to close in a fast-moving market with lots of competition.
Kent Schrad
3 years ago
Kate at Northstar Mortgage helped to make our home buying experience fast and easy to navigate. She was always in communication which allowed us to come up with a competitive offer in a short time frame. Really appreciated all of the digital documentation as well, since we were buying a house in a different state.
Kristen Hitchens
3 years ago
We relocated from FL and were referred to Northstar by our longtime FL realtor. Northstar is excellent - Brian and Kara are extremely responsive and very efficient. Everything went smoothly on their end from start to finish, even with multiple complications on our end due to relocating/house hunting mostly from a distance. The mortgage was the most painless part of our move and that's definitely due to Brian/Kara - they were always ahead of the game on paperwork we needed and pivoted easily when we changed plans. Highly recommend - I genuinely can't imagine you'd find a better team to work with anywhere.
David Armer
3 years ago
Thank you, Leigh and team! Closing today was a happy moment and your support and effort to get here were very much appreciated! While it took almost a year to find the right house you all were always prompt, friendly and helpful the entire time. Your rapid responses and knowledge reduced a load of stress during the buying process. My second time working with you and both times consistently have been extremely positive experiences. I highly recommend you and even more so since you are a local business. Many thanks!
Viktoria Steeva
4 years ago
The best mortgage company around.We worked with Leigh many times and she would go above and beyond to help us out. I cannot recommend Northstar Mortgage enough!!! Don't hesitate and choose them as your mortgage company ,you won`t regret.
Allyson Norton
4 years ago
I am so thankful my agent led me to Northstar to work with Leigh and Kara. The team at Northstar are truly working with you as a partner when going through the home buying process - I was confident I was working with the best the entire time. Every question was answered, and I always appreciated the transparency. They definitely made both selling and purchasing a home a breeze!
Elizabeth Voisine
4 years ago
Leigh was fantastic to work with. She was helpful and dealt with my many questions so kindly and efficiently. She was readily available whenever questions arose - evening hours too, which was super helpful, especially when we got down to crunch time. I highly recommend Northstar Mortgage Group!
Paul Suitter
4 years ago
I worked with Brian Gagnon, and he was truly a life-saver. I found Brian after a previous broker relationship did not work out. It was specifically at a time when mortgage rates were peaking, and I thought my home was suddenly out-of-reach. Brian immediately stepped up and found me a lender and rate that saved my dream home, which I'm now enjoying to the fullest. Next time I need a home loan or looking to refinance, I'll be reaching out directly to Brian and will be recommending that everyone I know do the same.
Amanda Ackley
4 years ago
My family and I will be forever grateful for Leigh, Kara and the entire team at North Star Mortgage for helping us through our journey of first-time home ownership. As with any mortgage it comes with many obstacles/stresses and we were overwhelmed by it all, but Leigh and her team were quick to respond promptly and put our minds at ease. Working with this company, we didn't feel like just a number, we felt like it was a friend on the other end! Highly Recommend, and again thank you North Star Mortgage for helping our family with our new home.
Elisha Perez
4 years ago
We loved working with Leigh and Kara. My husband and I were first time homeowner/buyers and Leigh worked relentlessly to get me approved and she worked hard for a low rate. I would recommend northstar mortgage group to everyone but especially first time home buyers.
Rachel Dyer
4 years ago
I really can't recommend Northstar Mortgage enough. Leigh and Kara were quickly responsive to my many questions, and as a first-time homebuyer they made this whole process extremely easy to understand and as stress-free as possible to move through. Not only is the team at Northstar well informed, capable, and efficient, they're also incredibly friendly and kind - they worked with me around the closing dates and I even managed to close a week early thanks to their efforts and support. Long story short, Northstar Mortgage is awesome, and I know I'll be coming back to this team for my future mortgage needs!
Heidi Ortiz
4 years ago
10/10 highly recommend. Brian and Kara are a great team and were instrumental in getting our dream home! Brian kept us informed and provided clear expectations for our financing, answered all of our questions, and always followed up. Kara kept us moving forward and even stayed late on a Friday night so that we were still able to close on our original closing date. Couldn't have done it without them. Thank you for all the hardwork you guys did to get us into a our first home!!
Konstantine Chapanoff
4 years ago
Mike Virgie was spectacular to work with! Extremely professional and efficient.
Full communication every step of the way, which wasn’t many steps as he made the cash out refinancing process super easy. Flexible terms, rock bottom rates, great local service.
Steve M
4 years ago
I have known Mike Virgie for over 10 years. I have completed two refinancing loans with Mike and Northstar Mortgage over the past few years. Mike's diligence is on point, and he clearly explains every detail and step during the process. Most importantly, Mike is super knowledgeable about the industry and current market trends. He provides insight beyond his knowledge of mortgages. If you would like to have peace of mind and feel confident your loan process will be done correctly, I highly recommend you to use Mike Virgie. He truly has your best interest at heart.
Joshua Dickson
4 years ago
The smoothest process I’ve ever had! Mike Virgie was absolutely amazing. Every communication was clear, timely, and if I missed something, he followed up with me instead of just waiting(which I’ve had happen in the past with different lenders). Definitely my go-to for the next purchase or refinance!
Fred Reinhard
4 years ago
I referred a friend to Mike Virgie of Northstar Mortgage. To say my friend is tech challenged, is an understatement. My friend was so thrilled how patient and understanding Mike was. So impressed with his “down to earth†style. Way to go Mike!
Jeremy Niles
4 years ago
Leigh and her team were amazing to work with while we bought our first home. After dealing with some frustration with a couple other lenders Leigh's service was such a refreshing experience. She got us closed early, offered a competitive fee schedule and locked in (for today) a pretty great rate for us. We got all our questions answered, her team was amazingly responsive and we generally felt like we had made a very good new friend.
I wouldn't hesitate to recommend Leigh and the Northstar team.
Ashley Sullivan
4 years ago
I had an absolutely wonderful experience with this company. One of their employees, Danielle, went above and beyond to make sure my family got everything we needed squared away so we could purchase our first home. She guided me through everything that needed to be done and answered any question that I had. Even after we closed on the house, I had some follow-up questions and reached out and she was always willing to provide me with an answer or find me somebody who could help. I highly recommend this company.
business H.
4 years ago
Leigh was wonderful to work with as she smooth-lined the mortgage process for a purchase we made out-of-state with ease. She was very helpful and quickly responded to any questions or concerns raised along the way. I would choose Northstar, and recommend Leigh to others in the future. Thanks so much, Leigh & Kara for making this as calm and organized a process as possible for us! ~Erica H.
Cody Fraser
4 years ago
Had a great experience working North Star Mortgage. Leigh was very responsive, knowledgeable and made sure we got into our new home. Thankful for the help and advice along the way. Highly recommended!
Aaron P
4 years ago
Leigh, Kara, and the entire team at Northstar Mortgage Group were awesome and a pleasure to work with throughout the entire home-buying experience. All was done through email and phone making it super convenient for me as where I live in Oxford, Maine. They made the VA loan process a breeze and closed in 30 days. Thank you!!!
Christopher Hamilton
4 years ago
Leigh was incredible to work with on my VA loan! There were a lot of challenges with my particular loan: doing everything remotely, unique property, multiple underwriting conditions, but Leigh was able to respond quickly and proactively with innovative solutions. She was extremely helpful and encouraging during the entire process and it was a pleasure to work with her and Northstar Mortgage Group! I also want to include a very special shout-out to Kristina Emery, our loan processor. Her patience and enthusiasm was a shining light during the lending process. Thank you!!
Carlo Oliveira
4 years ago
Leigh and her entire team were fantastic. We had a short window to get everything complete. Due to their persistence and diligence we got through it without a hitch. It was a pleasure working with individuals you knew would respond immediately with patience. Highly recommend if you want a painless home buying experience.
Cory Butterfield
4 years ago
Jason and Leigh where very helpful with buying our forever home! They where able to finance us in less then 24 hours so we could go under contract on our new build. They would answer my phone calls and text whenever I had any questions, even while on vacation. I am so grateful to them and would use them again and recommend them to all my friends.
Joseph Porter
5 years ago
Leigh, Kara, and the entire team at Northstar Mortgage Group have been a pleasure to work with throughout this home-buying experience. We are moving to Maine from out of state, and we needed a quick turn-around on getting a mortgage in this competitive sellers' market. Northstar was there with us every step of the way. The team is professional, thorough, and moves the process along quickly. They were also available to answer all the questions we had along the way. Thank you, Leigh and Kara!
Aviv Gahalan
5 years ago
Leigh & Kara were communicative and helpful throughout the process.
Was able to save the day when other lenders couldn't.
Would highly recommend!
Alex Kee
5 years ago
Leigh and Kara were extremely helpful throughout the process. Both were quick to answer texts, calls, emails and provided helpful information. 10/10
Anthony Voiles
5 years ago
I never thought I’d say “I loved working with a mortgage company†but Brian with Northstar Mortgage Group proved me wrong. Coming from a large major city, I never knew it was possible for a home buying process with a mortgage company to feel to personable. They went above and beyond and made our home buying process from another state very enjoyable and easy.
Maddy M
5 years ago
Leigh & her team were exceptional! They were very responsive to the many questions that we had as first time home buyers which was important to us. I highly recommend this group, they take the time to fully explain all the little things that come with buying a house. They even reached out to see how we were doing after we bought the house which was very thoughtful. We plan to use this group again for future purchases!!
Ashley Smith
5 years ago
Leigh and her team are FANTASTIC! We didn't make it easy for them, either.
We first purchased our home through Northstar Mortgage. I don't know how she did it, but Leigh was able to secure financing for us to buy our dream home.
5 years later, we refinanced to do some improvements. They were fast, friendly and knowledgeable. Leigh answered my questions even while recovering from Covid.
When we were out of town for the closing date, Leigh knocked it out of the park by sending a travelling notary to our resort in Myrtle Beach.
I thoroughly enjoyed working with Leigh and her team and I highly recommend them!
Matt
5 years ago
Brian and Kara were fantastic in securing a mortgage for my wife and I. They were attentive, responsive and just great people to deal with and speak to on the phone. They helped us close a week earlier then scheduled and we could not have asked for a better outcome. Highly recommend.
Amanda ʕ•ᴥ•Êâ€
5 years ago
It was an absolute pleasure to work with Brian and Kara. They were extremely helpful, professional and very friendly. They made the home loan process very easy especially since this is my first time buying a home and whenever I had questions they were there. They congratulated me on closing day and now I have a beautiful dream home thanks to their help. I would absolutely recommend Northstar to anyone looking for the best loan company. They are fantastic!
Tiffanie Delano
5 years ago
My husband and I recently refinanced our house with Northstar and to say Haley was amazing is an understatement! She was always so prompt to answer any questions I had no matter how silly, no matter the time of day, even replying when she was out of the office getting ready for her wedding! She was so helpful through the whole process, especially when we had a couple obstacles to overcome. I would one hundred times over recommend Northstar to anyone I know looking to buy or refinance.
Jennifer Dunn
5 years ago
Working with Leigh and Northstar Mortgage was a fantastic experience. Leigh made the process very easy, especially with all the online tools. Leigh and her team were always quick to respond to emails and very encouraging in a stressful market. We held my closing at the Northstar Mortgage office, and all I can say is WOW. The decor and ambience of the office made for a pleasurable experience. Everything is so bright and open! I have bought and sold 4 houses in the last 6 years, and this has to been hands down the most seamless and smoothest transaction!
Perrin Jameyson
5 years ago
Leigh and Kara really worked with us to find what works and what made us comfortable- especially in this market! I’d recommend them to anyone! Thank you so much, guys
Shelly Afthim
5 years ago
Working with Leigh was awesome! She made the entire process easy and used her knowledge of the process to get us the best possible rate. We would highly recommend Northstar Mortgage and Leigh to anyone looking for a mortgage. They are consistently voted the best in the area and it’s because of their professionalism and care for their clients!
Binh Alley
5 years ago
I love Leigh. We bought our first house with her 5 years ago and she helped us close within 4 weeks and just helped us on another house. She had been responsive in between especially with the recent house with Kara's help. I highly recommend them even to family and friends.
Windham Powersports
5 years ago
Thank you for all your help in my refi process!! Super easy and prompt! Great communication and super friendly folks at Northstar! Highly recommended!!
Eric Colby
5 years ago
Thorough and consistent without being pushy. Purchasing a home requires follow-up and I never felt like too much was expected of me.